#1011 closed defect (fixed)
Eduroam issues
Reported by: | Owned by: | ||
---|---|---|---|
Priority: | tbd | Milestone: | ietf-096 |
Component: | eduroam | Keywords: | |
Cc: | My Current Location: | ||
My MAC Address: | My OS: |
Description
Hello, my Mac displays following. It happened in front of LA cafe in the morning, once at Postdam III before noon and now in front of NOC. ===== Authentication failed on network "eduroam" The authentication server is unresponsive. Contact your network administrator to check the network infrastructure ===== "ietf" works fine. My MAC is c8:69:cd:9e:46:f0 Michal
Change history (11)
comment:1 Changed 5 years ago by
Component: | incoming → eduroam |
---|---|
Owner: | changed from llynch@… to panda@… |
Status: | new → assigned |
Type: | request → defect |
comment:2 follow-up: 3 Changed 5 years ago by
Not sure how can I test it against CESNET radius. But will send an e-mail to my home organization Michal On 20/07/16 12:58, IETF Tickets/NOC wrote: > #1011: Eduroam issues > ---------------------------+-------------------------------- > Reporter: michal@… | Owner: panda@… > Type: defect | Status: assigned > Priority: tbd | Milestone: ietf-96 > Component: eduroam | Resolution: > Keywords: | My Current Location: > My MAC Address: | My OS: > ---------------------------+-------------------------------- > Changes (by llynch@…): > > * owner: llynch@… => panda@… > * status: new => assigned > * component: incoming => eduroam > * type: request => defect > > > Comment: > > Hi Michal - > > Have you tested against your home endpoint? I get this error when > uoregon.edu is down - > > Handing off the ticket but please test and upate so we know this is on our > end. > > Thanks - > > Lucy > > -- > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:1> > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > IETF Meeting Tickets - NOC pages
comment:3 Changed 5 years ago by
Hi Michal,
Can you tell us the username of your eduroam account so that we can check our radius log to identify the cause of the problem?
Thank you.
Hirochika Asai
Replying to michal@…:
Not sure how can I test it against CESNET radius. But will send an e-mail to my home organization Michal On 20/07/16 12:58, IETF Tickets/NOC wrote: > #1011: Eduroam issues > ---------------------------+-------------------------------- > Reporter: michal@… | Owner: panda@… > Type: defect | Status: assigned > Priority: tbd | Milestone: ietf-96 > Component: eduroam | Resolution: > Keywords: | My Current Location: > My MAC Address: | My OS: > ---------------------------+-------------------------------- > Changes (by llynch@…): > > * owner: llynch@… => panda@… > * status: new => assigned > * component: incoming => eduroam > * type: request => defect > > > Comment: > > Hi Michal - > > Have you tested against your home endpoint? I get this error when > uoregon.edu is down - > > Handing off the ticket but please test and upate so we know this is on our > end. > > Thanks - > > Lucy > > -- > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:1> > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > IETF Meeting Tickets - NOC pages
comment:4 follow-up: 5 Changed 5 years ago by
It sould be michalk@cesnet.cz I believe Michal > On 20. 7. 2016, at 13:24, IETF Tickets/NOC <tickets@meeting.ietf.org> wrote: > > #1011: Eduroam issues > ---------------------------+-------------------------------- > Reporter: michal@… | Owner: panda@… > Type: defect | Status: assigned > Priority: tbd | Milestone: ietf-96 > Component: eduroam | Resolution: > Keywords: | My Current Location: > My MAC Address: | My OS: > ---------------------------+-------------------------------- > > Comment (by panda@…): > > Hi Michal, > > Can you tell us the username of your eduroam account so that we can check > our radius log to identify the cause of the problem? > > Thank you. > Hirochika Asai > > Replying to [comment:2 michal@…]: >> {{{ >> Not sure how can I test it against CESNET radius. But will send an >> e-mail to my home organization >> >> Michal >> >> >>> On 20/07/16 12:58, IETF Tickets/NOC wrote: >>> #1011: Eduroam issues >>> ---------------------------+-------------------------------- >>> Reporter: michal@… | Owner: panda@… >>> Type: defect | Status: assigned >>> Priority: tbd | Milestone: ietf-96 >>> Component: eduroam | Resolution: >>> Keywords: | My Current Location: >>> My MAC Address: | My OS: >>> ---------------------------+-------------------------------- >>> Changes (by llynch@…): >>> >>> * owner: llynch@… => panda@… >>> * status: new => assigned >>> * component: incoming => eduroam >>> * type: request => defect >>> >>> >>> Comment: >>> >>> Hi Michal - >>> >>> Have you tested against your home endpoint? I get this error when >>> uoregon.edu is down - >>> >>> Handing off the ticket but please test and upate so we know this is > on our >>> end. >>> >>> Thanks - >>> >>> Lucy >>> >>> -- >>> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:1> >>> IETF Tickets/NOC <https://tickets.meeting.ietf.org> >>> IETF Meeting Tickets - NOC pages >> >> }}} > > -- > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:3> > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > IETF Meeting Tickets - NOC pages
comment:5 Changed 5 years ago by
Hi Michal,
Thank you for the information.
I've looked at our radius server log and found several lines of log that indicate that we couldn't route your authentication request to our upstream servers. The error log says:
AuthBy? DNSROAM: No hardwired Route, no discovered Route and no DEFAULT Route for cesnet.cz.
I see this error between 12:18--12:38 today, and I suspect the upstream servers or your organization servers are temporarily unavailable during this time.
Now I could find successful authentication logs for cesnet.cz, then I think this issue has been solved. If you still have a problem, please let us know.
Thank you.
Hirochika Asai
Replying to michal@…:
It sould be michalk@cesnet.cz I believe Michal > On 20. 7. 2016, at 13:24, IETF Tickets/NOC <tickets@meeting.ietf.org> wrote: > > #1011: Eduroam issues > ---------------------------+-------------------------------- > Reporter: michal@… | Owner: panda@… > Type: defect | Status: assigned > Priority: tbd | Milestone: ietf-96 > Component: eduroam | Resolution: > Keywords: | My Current Location: > My MAC Address: | My OS: > ---------------------------+-------------------------------- > > Comment (by panda@…): > > Hi Michal, > > Can you tell us the username of your eduroam account so that we can check > our radius log to identify the cause of the problem? > > Thank you. > Hirochika Asai > > Replying to [comment:2 michal@…]: >> {{{ >> Not sure how can I test it against CESNET radius. But will send an >> e-mail to my home organization >> >> Michal >> >> >>> On 20/07/16 12:58, IETF Tickets/NOC wrote: >>> #1011: Eduroam issues >>> ---------------------------+-------------------------------- >>> Reporter: michal@… | Owner: panda@… >>> Type: defect | Status: assigned >>> Priority: tbd | Milestone: ietf-96 >>> Component: eduroam | Resolution: >>> Keywords: | My Current Location: >>> My MAC Address: | My OS: >>> ---------------------------+-------------------------------- >>> Changes (by llynch@…): >>> >>> * owner: llynch@… => panda@… >>> * status: new => assigned >>> * component: incoming => eduroam >>> * type: request => defect >>> >>> >>> Comment: >>> >>> Hi Michal - >>> >>> Have you tested against your home endpoint? I get this error when >>> uoregon.edu is down - >>> >>> Handing off the ticket but please test and upate so we know this is > on our >>> end. >>> >>> Thanks - >>> >>> Lucy >>> >>> -- >>> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:1> >>> IETF Tickets/NOC <https://tickets.meeting.ietf.org> >>> IETF Meeting Tickets - NOC pages >> >> }}} > > -- > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:3> > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > IETF Meeting Tickets - NOC pages
comment:6 Changed 5 years ago by
Hi, I'm fine for now :-) I've started investigation in my home organization too. Michal On 20/07/16 14:10, IETF Tickets/NOC wrote: > #1011: Eduroam issues > ---------------------------+-------------------------------- > Reporter: michal@… | Owner: panda@… > Type: defect | Status: assigned > Priority: tbd | Milestone: ietf-96 > Component: eduroam | Resolution: > Keywords: | My Current Location: > My MAC Address: | My OS: > ---------------------------+-------------------------------- > > Comment (by panda@…): > > Hi Michal, > > Thank you for the information. > > I've looked at our radius server log and found several lines of log that > indicate that we couldn't route your authentication request to our > upstream servers. The error log says: > > AuthBy DNSROAM: No hardwired Route, no discovered Route and no DEFAULT > Route for cesnet.cz. > > I see this error between 12:18--12:38 today, and I suspect the upstream > servers or your organization servers are temporarily unavailable during > this time. > > Now I could find successful authentication logs for cesnet.cz, then I > think this issue has been solved. If you still have a problem, please let > us know. > > Thank you. > Hirochika Asai > > > > Replying to [comment:4 michal@…]: > > {{{ > > It sould be michalk@cesnet.cz I believe > > > > Michal > > > > > On 20. 7. 2016, at 13:24, IETF Tickets/NOC <tickets@meeting.ietf.org> > wrote: > > > > > > #1011: Eduroam issues > > > ---------------------------+-------------------------------- > > > Reporter: michal@… | Owner: panda@… > > > Type: defect | Status: assigned > > > Priority: tbd | Milestone: ietf-96 > > > Component: eduroam | Resolution: > > > Keywords: | My Current Location: > > > My MAC Address: | My OS: > > > ---------------------------+-------------------------------- > > > > > > Comment (by panda@…): > > > > > > Hi Michal, > > > > > > Can you tell us the username of your eduroam account so that we can > check > > > our radius log to identify the cause of the problem? > > > > > > Thank you. > > > Hirochika Asai > > > > > > Replying to [comment:2 michal@…]: > > >> {{{ > > >> Not sure how can I test it against CESNET radius. But will send an > > >> e-mail to my home organization > > >> > > >> Michal > > >> > > >> > > >>> On 20/07/16 12:58, IETF Tickets/NOC wrote: > > >>> #1011: Eduroam issues > > >>> ---------------------------+-------------------------------- > > >>> Reporter: michal@… | Owner: panda@… > > >>> Type: defect | Status: assigned > > >>> Priority: tbd | Milestone: ietf-96 > > >>> Component: eduroam | Resolution: > > >>> Keywords: | My Current Location: > > >>> My MAC Address: | My OS: > > >>> ---------------------------+-------------------------------- > > >>> Changes (by llynch@…): > > >>> > > >>> * owner: llynch@… => panda@… > > >>> * status: new => assigned > > >>> * component: incoming => eduroam > > >>> * type: request => defect > > >>> > > >>> > > >>> Comment: > > >>> > > >>> Hi Michal - > > >>> > > >>> Have you tested against your home endpoint? I get this error when > > >>> uoregon.edu is down - > > >>> > > >>> Handing off the ticket but please test and upate so we know this is > > > on our > > >>> end. > > >>> > > >>> Thanks - > > >>> > > >>> Lucy > > >>> > > >>> -- > > >>> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:1> > > >>> IETF Tickets/NOC <https://tickets.meeting.ietf.org> > > >>> IETF Meeting Tickets - NOC pages > > >> > > >> }}} > > > > > > -- > > > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:3> > > > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > > > IETF Meeting Tickets - NOC pages > > }}} > > -- > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:5> > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > IETF Meeting Tickets - NOC pages
comment:7 Changed 5 years ago by
My home organization sees everything OK (no issues in connectivity or operation for Today). Michal On 20/07/16 14:18, IETF Tickets/NOC wrote: > #1011: Eduroam issues > ---------------------------+-------------------------------- > Reporter: michal@… | Owner: panda@… > Type: defect | Status: assigned > Priority: tbd | Milestone: ietf-96 > Component: eduroam | Resolution: > Keywords: | My Current Location: > My MAC Address: | My OS: > ---------------------------+-------------------------------- > > Comment (by michal@…): > > {{{ > Hi, > > I'm fine for now :-) I've started investigation in my home organization > too. > > Michal > > > > On 20/07/16 14:10, IETF Tickets/NOC wrote: > > #1011: Eduroam issues > > ---------------------------+-------------------------------- > > Reporter: michal@… | Owner: panda@… > > Type: defect | Status: assigned > > Priority: tbd | Milestone: ietf-96 > > Component: eduroam | Resolution: > > Keywords: | My Current Location: > > My MAC Address: | My OS: > > ---------------------------+-------------------------------- > > > > Comment (by panda@…): > > > > Hi Michal, > > > > Thank you for the information. > > > > I've looked at our radius server log and found several lines of log > that > > indicate that we couldn't route your authentication request to our > > upstream servers. The error log says: > > > AuthBy DNSROAM: No hardwired Route, no discovered Route and no > DEFAULT > > Route for cesnet.cz. > > > > I see this error between 12:18--12:38 today, and I suspect the > upstream > > servers or your organization servers are temporarily unavailable > during > > this time. > > > > Now I could find successful authentication logs for cesnet.cz, then I > > think this issue has been solved. If you still have a problem, please > let > > us know. > > > > Thank you. > > Hirochika Asai > > > > > > > > Replying to [comment:4 michal@…]: > > > {{{ > > > It sould be michalk@cesnet.cz I believe > > > > > > Michal > > > > > > > On 20. 7. 2016, at 13:24, IETF Tickets/NOC > <tickets@meeting.ietf.org> > > wrote: > > > > > > > > #1011: Eduroam issues > > > > ---------------------------+-------------------------------- > > > > Reporter: michal@… | Owner: panda@… > > > > Type: defect | Status: assigned > > > > Priority: tbd | Milestone: ietf-96 > > > > Component: eduroam | Resolution: > > > > Keywords: | My Current Location: > > > > My MAC Address: | My OS: > > > > ---------------------------+-------------------------------- > > > > > > > > Comment (by panda@…): > > > > > > > > Hi Michal, > > > > > > > > Can you tell us the username of your eduroam account so that we > can > > check > > > > our radius log to identify the cause of the problem? > > > > > > > > Thank you. > > > > Hirochika Asai > > > > > > > > Replying to [comment:2 michal@…]: > > > >> {{{ > > > >> Not sure how can I test it against CESNET radius. But will send > an > > > >> e-mail to my home organization > > > >> > > > >> Michal > > > >> > > > >> > > > >>> On 20/07/16 12:58, IETF Tickets/NOC wrote: > > > >>> #1011: Eduroam issues > > > >>> ---------------------------+-------------------------------- > > > >>> Reporter: michal@… | Owner: panda@… > > > >>> Type: defect | Status: assigned > > > >>> Priority: tbd | Milestone: ietf-96 > > > >>> Component: eduroam | Resolution: > > > >>> Keywords: | My Current Location: > > > >>> My MAC Address: | My OS: > > > >>> ---------------------------+-------------------------------- > > > >>> Changes (by llynch@…): > > > >>> > > > >>> * owner: llynch@… => panda@… > > > >>> * status: new => assigned > > > >>> * component: incoming => eduroam > > > >>> * type: request => defect > > > >>> > > > >>> > > > >>> Comment: > > > >>> > > > >>> Hi Michal - > > > >>> > > > >>> Have you tested against your home endpoint? I get this error > when > > > >>> uoregon.edu is down - > > > >>> > > > >>> Handing off the ticket but please test and upate so we know > this is > > > > on our > > > >>> end. > > > >>> > > > >>> Thanks - > > > >>> > > > >>> Lucy > > > >>> > > > >>> -- > > > >>> Ticket URL: > <https://tickets.meeting.ietf.org/ticket/1011#comment:1> > > > >>> IETF Tickets/NOC <https://tickets.meeting.ietf.org> > > > >>> IETF Meeting Tickets - NOC pages > > > >> > > > >> }}} > > > > > > > > -- > > > > Ticket URL: > <https://tickets.meeting.ietf.org/ticket/1011#comment:3> > > > > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > > > > IETF Meeting Tickets - NOC pages > > > }}} > > > > -- > > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:5> > > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > > IETF Meeting Tickets - NOC pages > > }}} > > -- > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:6> > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > IETF Meeting Tickets - NOC pages
comment:8 follow-up: 9 Changed 5 years ago by
Got the error again, but it was corrected in a minute MK On 20/07/16 15:24, IETF Tickets/NOC wrote: > #1011: Eduroam issues > ---------------------------+-------------------------------- > Reporter: michal@… | Owner: panda@… > Type: defect | Status: assigned > Priority: tbd | Milestone: ietf-96 > Component: eduroam | Resolution: > Keywords: | My Current Location: > My MAC Address: | My OS: > ---------------------------+-------------------------------- > > Comment (by michal@…): > > {{{ > My home organization sees everything OK (no issues in connectivity or > operation for Today). > > Michal > > > On 20/07/16 14:18, IETF Tickets/NOC wrote: > > #1011: Eduroam issues > > ---------------------------+-------------------------------- > > Reporter: michal@… | Owner: panda@… > > Type: defect | Status: assigned > > Priority: tbd | Milestone: ietf-96 > > Component: eduroam | Resolution: > > Keywords: | My Current Location: > > My MAC Address: | My OS: > > ---------------------------+-------------------------------- > > > > Comment (by michal@…): > > > > {{{ > > Hi, > > > > I'm fine for now :-) I've started investigation in my home > organization > > too. > > > > Michal > > > > > > > > On 20/07/16 14:10, IETF Tickets/NOC wrote: > > > #1011: Eduroam issues > > > ---------------------------+-------------------------------- > > > Reporter: michal@… | Owner: panda@… > > > Type: defect | Status: assigned > > > Priority: tbd | Milestone: ietf-96 > > > Component: eduroam | Resolution: > > > Keywords: | My Current Location: > > > My MAC Address: | My OS: > > > ---------------------------+-------------------------------- > > > > > > Comment (by panda@…): > > > > > > Hi Michal, > > > > > > Thank you for the information. > > > > > > I've looked at our radius server log and found several lines of > log > > that > > > indicate that we couldn't route your authentication request to our > > > upstream servers. The error log says: > > > > AuthBy DNSROAM: No hardwired Route, no discovered Route and no > > DEFAULT > > > Route for cesnet.cz. > > > > > > I see this error between 12:18--12:38 today, and I suspect the > > upstream > > > servers or your organization servers are temporarily unavailable > > during > > > this time. > > > > > > Now I could find successful authentication logs for cesnet.cz, > then I > > > think this issue has been solved. If you still have a problem, > please > > let > > > us know. > > > > > > Thank you. > > > Hirochika Asai > > > > > > > > > > > > Replying to [comment:4 michal@…]: > > > > {{{ > > > > It sould be michalk@cesnet.cz I believe > > > > > > > > Michal > > > > > > > > > On 20. 7. 2016, at 13:24, IETF Tickets/NOC > > <tickets@meeting.ietf.org> > > > wrote: > > > > > > > > > > #1011: Eduroam issues > > > > > ---------------------------+-------------------------------- > > > > > Reporter: michal@… | Owner: panda@… > > > > > Type: defect | Status: assigned > > > > > Priority: tbd | Milestone: ietf-96 > > > > > Component: eduroam | Resolution: > > > > > Keywords: | My Current Location: > > > > > My MAC Address: | My OS: > > > > > ---------------------------+-------------------------------- > > > > > > > > > > Comment (by panda@…): > > > > > > > > > > Hi Michal, > > > > > > > > > > Can you tell us the username of your eduroam account so that > we > > can > > > check > > > > > our radius log to identify the cause of the problem? > > > > > > > > > > Thank you. > > > > > Hirochika Asai > > > > > > > > > > Replying to [comment:2 michal@…]: > > > > >> {{{ > > > > >> Not sure how can I test it against CESNET radius. But will > send > > an > > > > >> e-mail to my home organization > > > > >> > > > > >> Michal > > > > >> > > > > >> > > > > >>> On 20/07/16 12:58, IETF Tickets/NOC wrote: > > > > >>> #1011: Eduroam issues > > > > >>> ---------------------------+-------------------------------- > > > > >>> Reporter: michal@… | Owner: panda@… > > > > >>> Type: defect | Status: assigned > > > > >>> Priority: tbd | Milestone: ietf-96 > > > > >>> Component: eduroam | Resolution: > > > > >>> Keywords: | My Current Location: > > > > >>> My MAC Address: | My OS: > > > > >>> ---------------------------+-------------------------------- > > > > >>> Changes (by llynch@…): > > > > >>> > > > > >>> * owner: llynch@… => panda@… > > > > >>> * status: new => assigned > > > > >>> * component: incoming => eduroam > > > > >>> * type: request => defect > > > > >>> > > > > >>> > > > > >>> Comment: > > > > >>> > > > > >>> Hi Michal - > > > > >>> > > > > >>> Have you tested against your home endpoint? I get this > error > > when > > > > >>> uoregon.edu is down - > > > > >>> > > > > >>> Handing off the ticket but please test and upate so we know > > this is > > > > > on our > > > > >>> end. > > > > >>> > > > > >>> Thanks - > > > > >>> > > > > >>> Lucy > > > > >>> > > > > >>> -- > > > > >>> Ticket URL: > > <https://tickets.meeting.ietf.org/ticket/1011#comment:1> > > > > >>> IETF Tickets/NOC <https://tickets.meeting.ietf.org> > > > > >>> IETF Meeting Tickets - NOC pages > > > > >> > > > > >> }}} > > > > > > > > > > -- > > > > > Ticket URL: > > <https://tickets.meeting.ietf.org/ticket/1011#comment:3> > > > > > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > > > > > IETF Meeting Tickets - NOC pages > > > > }}} > > > > > > -- > > > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:5> > > > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > > > IETF Meeting Tickets - NOC pages > > > > }}} > > > > -- > > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:6> > > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > > IETF Meeting Tickets - NOC pages > > }}} > > -- > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:7> > IETF Tickets/NOC <https://tickets.meeting.ietf.org> > IETF Meeting Tickets - NOC pages
comment:9 Changed 5 years ago by
Hi Michal,
Thank you for your report.
We found that one of the upstream servers has a reachability issue via IPv6. The detailed error log says this caused some occasional authentication requests failed. We remove that server from the upstream server list.
Thank you.
Hirochika Asai
comment:10 Changed 5 years ago by
Resolution: | → fixed |
---|---|
Status: | assigned → closed |
Hi Michal -
Have you tested against your home endpoint? I get this error when uoregon.edu is down -
Handing off the ticket but please test and upate so we know this is on our end.
Thanks -
Lucy