Opened 2 years ago

Closed 2 years ago

Last modified 11 months ago

#1011 closed defect (fixed)

Eduroam issues

Reported by: michal@… Owned by: panda@…
Priority: tbd Milestone: ietf-096
Component: eduroam Keywords:
Cc: My Current Location:
My MAC Address: My OS:

Description

Hello,
my Mac displays following. It happened in front of LA cafe in the 
morning, once at Postdam III before noon and now in front of NOC.

=====

Authentication failed on network "eduroam"

The authentication server is unresponsive. Contact your network 
administrator to check the network infrastructure

=====

"ietf" works fine. My MAC is c8:69:cd:9e:46:f0

                 Michal




Change history (11)

comment:1 Changed 2 years ago by llynch@…

Component: incomingeduroam
Owner: changed from llynch@… to panda@…
Status: newassigned
Type: requestdefect

Hi Michal -

Have you tested against your home endpoint? I get this error when uoregon.edu is down -

Handing off the ticket but please test and upate so we know this is on our end.

Thanks -

Lucy

comment:2 Changed 2 years ago by michal@…

Not sure how can I test it against CESNET radius. But will send an 
e-mail to my home organization

             Michal


On 20/07/16 12:58, IETF Tickets/NOC wrote:
> #1011: Eduroam issues
> ---------------------------+--------------------------------
>        Reporter:  michal@…  |                Owner:  panda@…
>            Type:  defect    |               Status:  assigned
>        Priority:  tbd       |            Milestone:  ietf-96
>       Component:  eduroam   |           Resolution:
>        Keywords:            |  My Current Location:
> My MAC  Address:           |                My OS:
> ---------------------------+--------------------------------
> Changes (by llynch@…):
>
>   * owner:  llynch@… => panda@…
>   * status:  new => assigned
>   * component:  incoming => eduroam
>   * type:  request => defect
>
>
> Comment:
>
>   Hi Michal -
>
>   Have you tested against your home endpoint? I get this error when
>   uoregon.edu is down -
>
>   Handing off the ticket but please test and upate so we know this is on our
>   end.
>
>   Thanks -
>
>   Lucy
>
> --
> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:1>
> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
> IETF Meeting Tickets - NOC pages

comment:3 in reply to:  2 Changed 2 years ago by panda@…

Hi Michal,

Can you tell us the username of your eduroam account so that we can check our radius log to identify the cause of the problem?

Thank you.
Hirochika Asai

Replying to michal@…:

Not sure how can I test it against CESNET radius. But will send an 
e-mail to my home organization

             Michal


On 20/07/16 12:58, IETF Tickets/NOC wrote:
> #1011: Eduroam issues
> ---------------------------+--------------------------------
>        Reporter:  michal@…  |                Owner:  panda@…
>            Type:  defect    |               Status:  assigned
>        Priority:  tbd       |            Milestone:  ietf-96
>       Component:  eduroam   |           Resolution:
>        Keywords:            |  My Current Location:
> My MAC  Address:           |                My OS:
> ---------------------------+--------------------------------
> Changes (by llynch@…):
>
>   * owner:  llynch@… => panda@…
>   * status:  new => assigned
>   * component:  incoming => eduroam
>   * type:  request => defect
>
>
> Comment:
>
>   Hi Michal -
>
>   Have you tested against your home endpoint? I get this error when
>   uoregon.edu is down -
>
>   Handing off the ticket but please test and upate so we know this is on our
>   end.
>
>   Thanks -
>
>   Lucy
>
> --
> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:1>
> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
> IETF Meeting Tickets - NOC pages

comment:4 Changed 2 years ago by michal@…

It sould be michalk@cesnet.cz I believe

Michal

> On 20. 7. 2016, at 13:24, IETF Tickets/NOC <tickets@meeting.ietf.org> wrote:
> 
> #1011: Eduroam issues
> ---------------------------+--------------------------------
>      Reporter:  michal@…  |                Owner:  panda@…
>          Type:  defect    |               Status:  assigned
>      Priority:  tbd       |            Milestone:  ietf-96
>     Component:  eduroam   |           Resolution:
>      Keywords:            |  My Current Location:
> My MAC  Address:           |                My OS:
> ---------------------------+--------------------------------
> 
> Comment (by panda@…):
> 
> Hi Michal,
> 
> Can you tell us the username of your eduroam account so that we can check
> our radius log to identify the cause of the problem?
> 
> Thank you.
> Hirochika Asai
> 
> Replying to [comment:2 michal@…]:
>> {{{
>> Not sure how can I test it against CESNET radius. But will send an
>> e-mail to my home organization
>> 
>>             Michal
>> 
>> 
>>> On 20/07/16 12:58, IETF Tickets/NOC wrote:
>>> #1011: Eduroam issues
>>> ---------------------------+--------------------------------
>>>       Reporter:  michal@…  |                Owner:  panda@…
>>>           Type:  defect    |               Status:  assigned
>>>       Priority:  tbd       |            Milestone:  ietf-96
>>>      Component:  eduroam   |           Resolution:
>>>       Keywords:            |  My Current Location:
>>> My MAC  Address:           |                My OS:
>>> ---------------------------+--------------------------------
>>> Changes (by llynch@…):
>>> 
>>>  * owner:  llynch@… => panda@…
>>>  * status:  new => assigned
>>>  * component:  incoming => eduroam
>>>  * type:  request => defect
>>> 
>>> 
>>> Comment:
>>> 
>>>  Hi Michal -
>>> 
>>>  Have you tested against your home endpoint? I get this error when
>>>  uoregon.edu is down -
>>> 
>>>  Handing off the ticket but please test and upate so we know this is
> on our
>>>  end.
>>> 
>>>  Thanks -
>>> 
>>>  Lucy
>>> 
>>> --
>>> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:1>
>>> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>>> IETF Meeting Tickets - NOC pages
>> 
>> }}}
> 
> --
> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:3>
> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
> IETF Meeting Tickets - NOC pages

comment:5 in reply to:  4 Changed 2 years ago by panda@…

Hi Michal,

Thank you for the information.

I've looked at our radius server log and found several lines of log that indicate that we couldn't route your authentication request to our upstream servers. The error log says:

AuthBy? DNSROAM: No hardwired Route, no discovered Route and no DEFAULT Route for cesnet.cz.

I see this error between 12:18--12:38 today, and I suspect the upstream servers or your organization servers are temporarily unavailable during this time.

Now I could find successful authentication logs for cesnet.cz, then I think this issue has been solved. If you still have a problem, please let us know.

Thank you.
Hirochika Asai

Replying to michal@…:

It sould be michalk@cesnet.cz I believe

Michal

> On 20. 7. 2016, at 13:24, IETF Tickets/NOC <tickets@meeting.ietf.org> wrote:
> 
> #1011: Eduroam issues
> ---------------------------+--------------------------------
>      Reporter:  michal@…  |                Owner:  panda@…
>          Type:  defect    |               Status:  assigned
>      Priority:  tbd       |            Milestone:  ietf-96
>     Component:  eduroam   |           Resolution:
>      Keywords:            |  My Current Location:
> My MAC  Address:           |                My OS:
> ---------------------------+--------------------------------
> 
> Comment (by panda@…):
> 
> Hi Michal,
> 
> Can you tell us the username of your eduroam account so that we can check
> our radius log to identify the cause of the problem?
> 
> Thank you.
> Hirochika Asai
> 
> Replying to [comment:2 michal@…]:
>> {{{
>> Not sure how can I test it against CESNET radius. But will send an
>> e-mail to my home organization
>> 
>>             Michal
>> 
>> 
>>> On 20/07/16 12:58, IETF Tickets/NOC wrote:
>>> #1011: Eduroam issues
>>> ---------------------------+--------------------------------
>>>       Reporter:  michal@…  |                Owner:  panda@…
>>>           Type:  defect    |               Status:  assigned
>>>       Priority:  tbd       |            Milestone:  ietf-96
>>>      Component:  eduroam   |           Resolution:
>>>       Keywords:            |  My Current Location:
>>> My MAC  Address:           |                My OS:
>>> ---------------------------+--------------------------------
>>> Changes (by llynch@…):
>>> 
>>>  * owner:  llynch@… => panda@…
>>>  * status:  new => assigned
>>>  * component:  incoming => eduroam
>>>  * type:  request => defect
>>> 
>>> 
>>> Comment:
>>> 
>>>  Hi Michal -
>>> 
>>>  Have you tested against your home endpoint? I get this error when
>>>  uoregon.edu is down -
>>> 
>>>  Handing off the ticket but please test and upate so we know this is
> on our
>>>  end.
>>> 
>>>  Thanks -
>>> 
>>>  Lucy
>>> 
>>> --
>>> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:1>
>>> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>>> IETF Meeting Tickets - NOC pages
>> 
>> }}}
> 
> --
> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:3>
> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
> IETF Meeting Tickets - NOC pages

comment:6 Changed 2 years ago by michal@…

Hi,

I'm fine for now :-) I've started investigation in my home organization too.

             Michal



On 20/07/16 14:10, IETF Tickets/NOC wrote:
> #1011: Eduroam issues
> ---------------------------+--------------------------------
>        Reporter:  michal@…  |                Owner:  panda@…
>            Type:  defect    |               Status:  assigned
>        Priority:  tbd       |            Milestone:  ietf-96
>       Component:  eduroam   |           Resolution:
>        Keywords:            |  My Current Location:
> My MAC  Address:           |                My OS:
> ---------------------------+--------------------------------
>
> Comment (by panda@…):
>
>   Hi Michal,
>
>   Thank you for the information.
>
>   I've looked at our radius server log and found several lines of log that
>   indicate that we couldn't route your authentication request to our
>   upstream servers.  The error log says:
>   > AuthBy DNSROAM: No hardwired Route, no discovered Route and no DEFAULT
>   Route for cesnet.cz.
>
>   I see this error between 12:18--12:38 today, and I suspect the upstream
>   servers or your organization servers are temporarily unavailable during
>   this time.
>
>   Now I could find successful authentication logs for cesnet.cz, then I
>   think this issue has been solved.  If you still have a problem, please let
>   us know.
>
>   Thank you.
>   Hirochika Asai
>
>
>
>   Replying to [comment:4 michal@…]:
>   > {{{
>   > It sould be michalk@cesnet.cz I believe
>   >
>   > Michal
>   >
>   > > On 20. 7. 2016, at 13:24, IETF Tickets/NOC <tickets@meeting.ietf.org>
>   wrote:
>   > >
>   > > #1011: Eduroam issues
>   > > ---------------------------+--------------------------------
>   > >      Reporter:  michal@…  |                Owner:  panda@…
>   > >          Type:  defect    |               Status:  assigned
>   > >      Priority:  tbd       |            Milestone:  ietf-96
>   > >     Component:  eduroam   |           Resolution:
>   > >      Keywords:            |  My Current Location:
>   > > My MAC  Address:           |                My OS:
>   > > ---------------------------+--------------------------------
>   > >
>   > > Comment (by panda@…):
>   > >
>   > > Hi Michal,
>   > >
>   > > Can you tell us the username of your eduroam account so that we can
>   check
>   > > our radius log to identify the cause of the problem?
>   > >
>   > > Thank you.
>   > > Hirochika Asai
>   > >
>   > > Replying to [comment:2 michal@…]:
>   > >> {{{
>   > >> Not sure how can I test it against CESNET radius. But will send an
>   > >> e-mail to my home organization
>   > >>
>   > >>             Michal
>   > >>
>   > >>
>   > >>> On 20/07/16 12:58, IETF Tickets/NOC wrote:
>   > >>> #1011: Eduroam issues
>   > >>> ---------------------------+--------------------------------
>   > >>>       Reporter:  michal@…  |                Owner:  panda@…
>   > >>>           Type:  defect    |               Status:  assigned
>   > >>>       Priority:  tbd       |            Milestone:  ietf-96
>   > >>>      Component:  eduroam   |           Resolution:
>   > >>>       Keywords:            |  My Current Location:
>   > >>> My MAC  Address:           |                My OS:
>   > >>> ---------------------------+--------------------------------
>   > >>> Changes (by llynch@…):
>   > >>>
>   > >>>  * owner:  llynch@… => panda@…
>   > >>>  * status:  new => assigned
>   > >>>  * component:  incoming => eduroam
>   > >>>  * type:  request => defect
>   > >>>
>   > >>>
>   > >>> Comment:
>   > >>>
>   > >>>  Hi Michal -
>   > >>>
>   > >>>  Have you tested against your home endpoint? I get this error when
>   > >>>  uoregon.edu is down -
>   > >>>
>   > >>>  Handing off the ticket but please test and upate so we know this is
>   > > on our
>   > >>>  end.
>   > >>>
>   > >>>  Thanks -
>   > >>>
>   > >>>  Lucy
>   > >>>
>   > >>> --
>   > >>> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:1>
>   > >>> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>   > >>> IETF Meeting Tickets - NOC pages
>   > >>
>   > >> }}}
>   > >
>   > > --
>   > > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:3>
>   > > IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>   > > IETF Meeting Tickets - NOC pages
>   > }}}
>
> --
> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:5>
> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
> IETF Meeting Tickets - NOC pages

comment:7 Changed 2 years ago by michal@…

My home organization sees everything OK (no issues in connectivity or 
operation for Today).

                 Michal


On 20/07/16 14:18, IETF Tickets/NOC wrote:
> #1011: Eduroam issues
> ---------------------------+--------------------------------
>        Reporter:  michal@…  |                Owner:  panda@…
>            Type:  defect    |               Status:  assigned
>        Priority:  tbd       |            Milestone:  ietf-96
>       Component:  eduroam   |           Resolution:
>        Keywords:            |  My Current Location:
> My MAC  Address:           |                My OS:
> ---------------------------+--------------------------------
>
> Comment (by michal@…):
>
>   {{{
>   Hi,
>
>   I'm fine for now :-) I've started investigation in my home organization
>   too.
>
>                Michal
>
>
>
>   On 20/07/16 14:10, IETF Tickets/NOC wrote:
>   > #1011: Eduroam issues
>   > ---------------------------+--------------------------------
>   >        Reporter:  michal@…  |                Owner:  panda@…
>   >            Type:  defect    |               Status:  assigned
>   >        Priority:  tbd       |            Milestone:  ietf-96
>   >       Component:  eduroam   |           Resolution:
>   >        Keywords:            |  My Current Location:
>   > My MAC  Address:           |                My OS:
>   > ---------------------------+--------------------------------
>   >
>   > Comment (by panda@…):
>   >
>   >   Hi Michal,
>   >
>   >   Thank you for the information.
>   >
>   >   I've looked at our radius server log and found several lines of log
>   that
>   >   indicate that we couldn't route your authentication request to our
>   >   upstream servers.  The error log says:
>   >   > AuthBy DNSROAM: No hardwired Route, no discovered Route and no
>   DEFAULT
>   >   Route for cesnet.cz.
>   >
>   >   I see this error between 12:18--12:38 today, and I suspect the
>   upstream
>   >   servers or your organization servers are temporarily unavailable
>   during
>   >   this time.
>   >
>   >   Now I could find successful authentication logs for cesnet.cz, then I
>   >   think this issue has been solved.  If you still have a problem, please
>   let
>   >   us know.
>   >
>   >   Thank you.
>   >   Hirochika Asai
>   >
>   >
>   >
>   >   Replying to [comment:4 michal@…]:
>   >   > {{{
>   >   > It sould be michalk@cesnet.cz I believe
>   >   >
>   >   > Michal
>   >   >
>   >   > > On 20. 7. 2016, at 13:24, IETF Tickets/NOC
>   <tickets@meeting.ietf.org>
>   >   wrote:
>   >   > >
>   >   > > #1011: Eduroam issues
>   >   > > ---------------------------+--------------------------------
>   >   > >      Reporter:  michal@…  |                Owner:  panda@…
>   >   > >          Type:  defect    |               Status:  assigned
>   >   > >      Priority:  tbd       |            Milestone:  ietf-96
>   >   > >     Component:  eduroam   |           Resolution:
>   >   > >      Keywords:            |  My Current Location:
>   >   > > My MAC  Address:           |                My OS:
>   >   > > ---------------------------+--------------------------------
>   >   > >
>   >   > > Comment (by panda@…):
>   >   > >
>   >   > > Hi Michal,
>   >   > >
>   >   > > Can you tell us the username of your eduroam account so that we
>   can
>   >   check
>   >   > > our radius log to identify the cause of the problem?
>   >   > >
>   >   > > Thank you.
>   >   > > Hirochika Asai
>   >   > >
>   >   > > Replying to [comment:2 michal@…]:
>   >   > >> {{{
>   >   > >> Not sure how can I test it against CESNET radius. But will send
>   an
>   >   > >> e-mail to my home organization
>   >   > >>
>   >   > >>             Michal
>   >   > >>
>   >   > >>
>   >   > >>> On 20/07/16 12:58, IETF Tickets/NOC wrote:
>   >   > >>> #1011: Eduroam issues
>   >   > >>> ---------------------------+--------------------------------
>   >   > >>>       Reporter:  michal@…  |                Owner:  panda@…
>   >   > >>>           Type:  defect    |               Status:  assigned
>   >   > >>>       Priority:  tbd       |            Milestone:  ietf-96
>   >   > >>>      Component:  eduroam   |           Resolution:
>   >   > >>>       Keywords:            |  My Current Location:
>   >   > >>> My MAC  Address:           |                My OS:
>   >   > >>> ---------------------------+--------------------------------
>   >   > >>> Changes (by llynch@…):
>   >   > >>>
>   >   > >>>  * owner:  llynch@… => panda@…
>   >   > >>>  * status:  new => assigned
>   >   > >>>  * component:  incoming => eduroam
>   >   > >>>  * type:  request => defect
>   >   > >>>
>   >   > >>>
>   >   > >>> Comment:
>   >   > >>>
>   >   > >>>  Hi Michal -
>   >   > >>>
>   >   > >>>  Have you tested against your home endpoint? I get this error
>   when
>   >   > >>>  uoregon.edu is down -
>   >   > >>>
>   >   > >>>  Handing off the ticket but please test and upate so we know
>   this is
>   >   > > on our
>   >   > >>>  end.
>   >   > >>>
>   >   > >>>  Thanks -
>   >   > >>>
>   >   > >>>  Lucy
>   >   > >>>
>   >   > >>> --
>   >   > >>> Ticket URL:
>   <https://tickets.meeting.ietf.org/ticket/1011#comment:1>
>   >   > >>> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>   >   > >>> IETF Meeting Tickets - NOC pages
>   >   > >>
>   >   > >> }}}
>   >   > >
>   >   > > --
>   >   > > Ticket URL:
>   <https://tickets.meeting.ietf.org/ticket/1011#comment:3>
>   >   > > IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>   >   > > IETF Meeting Tickets - NOC pages
>   >   > }}}
>   >
>   > --
>   > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:5>
>   > IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>   > IETF Meeting Tickets - NOC pages
>
>   }}}
>
> --
> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:6>
> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
> IETF Meeting Tickets - NOC pages

comment:8 Changed 2 years ago by michal@…

Got the error again, but it was corrected in a minute

                 MK


On 20/07/16 15:24, IETF Tickets/NOC wrote:
> #1011: Eduroam issues
> ---------------------------+--------------------------------
>        Reporter:  michal@…  |                Owner:  panda@…
>            Type:  defect    |               Status:  assigned
>        Priority:  tbd       |            Milestone:  ietf-96
>       Component:  eduroam   |           Resolution:
>        Keywords:            |  My Current Location:
> My MAC  Address:           |                My OS:
> ---------------------------+--------------------------------
>
> Comment (by michal@…):
>
>   {{{
>   My home organization sees everything OK (no issues in connectivity or
>   operation for Today).
>
>                    Michal
>
>
>   On 20/07/16 14:18, IETF Tickets/NOC wrote:
>   > #1011: Eduroam issues
>   > ---------------------------+--------------------------------
>   >        Reporter:  michal@…  |                Owner:  panda@…
>   >            Type:  defect    |               Status:  assigned
>   >        Priority:  tbd       |            Milestone:  ietf-96
>   >       Component:  eduroam   |           Resolution:
>   >        Keywords:            |  My Current Location:
>   > My MAC  Address:           |                My OS:
>   > ---------------------------+--------------------------------
>   >
>   > Comment (by michal@…):
>   >
>   >   {{{
>   >   Hi,
>   >
>   >   I'm fine for now :-) I've started investigation in my home
>   organization
>   >   too.
>   >
>   >                Michal
>   >
>   >
>   >
>   >   On 20/07/16 14:10, IETF Tickets/NOC wrote:
>   >   > #1011: Eduroam issues
>   >   > ---------------------------+--------------------------------
>   >   >        Reporter:  michal@…  |                Owner:  panda@…
>   >   >            Type:  defect    |               Status:  assigned
>   >   >        Priority:  tbd       |            Milestone:  ietf-96
>   >   >       Component:  eduroam   |           Resolution:
>   >   >        Keywords:            |  My Current Location:
>   >   > My MAC  Address:           |                My OS:
>   >   > ---------------------------+--------------------------------
>   >   >
>   >   > Comment (by panda@…):
>   >   >
>   >   >   Hi Michal,
>   >   >
>   >   >   Thank you for the information.
>   >   >
>   >   >   I've looked at our radius server log and found several lines of
>   log
>   >   that
>   >   >   indicate that we couldn't route your authentication request to our
>   >   >   upstream servers.  The error log says:
>   >   >   > AuthBy DNSROAM: No hardwired Route, no discovered Route and no
>   >   DEFAULT
>   >   >   Route for cesnet.cz.
>   >   >
>   >   >   I see this error between 12:18--12:38 today, and I suspect the
>   >   upstream
>   >   >   servers or your organization servers are temporarily unavailable
>   >   during
>   >   >   this time.
>   >   >
>   >   >   Now I could find successful authentication logs for cesnet.cz,
>   then I
>   >   >   think this issue has been solved.  If you still have a problem,
>   please
>   >   let
>   >   >   us know.
>   >   >
>   >   >   Thank you.
>   >   >   Hirochika Asai
>   >   >
>   >   >
>   >   >
>   >   >   Replying to [comment:4 michal@…]:
>   >   >   > {{{
>   >   >   > It sould be michalk@cesnet.cz I believe
>   >   >   >
>   >   >   > Michal
>   >   >   >
>   >   >   > > On 20. 7. 2016, at 13:24, IETF Tickets/NOC
>   >   <tickets@meeting.ietf.org>
>   >   >   wrote:
>   >   >   > >
>   >   >   > > #1011: Eduroam issues
>   >   >   > > ---------------------------+--------------------------------
>   >   >   > >      Reporter:  michal@…  |                Owner:  panda@…
>   >   >   > >          Type:  defect    |               Status:  assigned
>   >   >   > >      Priority:  tbd       |            Milestone:  ietf-96
>   >   >   > >     Component:  eduroam   |           Resolution:
>   >   >   > >      Keywords:            |  My Current Location:
>   >   >   > > My MAC  Address:           |                My OS:
>   >   >   > > ---------------------------+--------------------------------
>   >   >   > >
>   >   >   > > Comment (by panda@…):
>   >   >   > >
>   >   >   > > Hi Michal,
>   >   >   > >
>   >   >   > > Can you tell us the username of your eduroam account so that
>   we
>   >   can
>   >   >   check
>   >   >   > > our radius log to identify the cause of the problem?
>   >   >   > >
>   >   >   > > Thank you.
>   >   >   > > Hirochika Asai
>   >   >   > >
>   >   >   > > Replying to [comment:2 michal@…]:
>   >   >   > >> {{{
>   >   >   > >> Not sure how can I test it against CESNET radius. But will
>   send
>   >   an
>   >   >   > >> e-mail to my home organization
>   >   >   > >>
>   >   >   > >>             Michal
>   >   >   > >>
>   >   >   > >>
>   >   >   > >>> On 20/07/16 12:58, IETF Tickets/NOC wrote:
>   >   >   > >>> #1011: Eduroam issues
>   >   >   > >>> ---------------------------+--------------------------------
>   >   >   > >>>       Reporter:  michal@…  |                Owner:  panda@…
>   >   >   > >>>           Type:  defect    |               Status:  assigned
>   >   >   > >>>       Priority:  tbd       |            Milestone:  ietf-96
>   >   >   > >>>      Component:  eduroam   |           Resolution:
>   >   >   > >>>       Keywords:            |  My Current Location:
>   >   >   > >>> My MAC  Address:           |                My OS:
>   >   >   > >>> ---------------------------+--------------------------------
>   >   >   > >>> Changes (by llynch@…):
>   >   >   > >>>
>   >   >   > >>>  * owner:  llynch@… => panda@…
>   >   >   > >>>  * status:  new => assigned
>   >   >   > >>>  * component:  incoming => eduroam
>   >   >   > >>>  * type:  request => defect
>   >   >   > >>>
>   >   >   > >>>
>   >   >   > >>> Comment:
>   >   >   > >>>
>   >   >   > >>>  Hi Michal -
>   >   >   > >>>
>   >   >   > >>>  Have you tested against your home endpoint? I get this
>   error
>   >   when
>   >   >   > >>>  uoregon.edu is down -
>   >   >   > >>>
>   >   >   > >>>  Handing off the ticket but please test and upate so we know
>   >   this is
>   >   >   > > on our
>   >   >   > >>>  end.
>   >   >   > >>>
>   >   >   > >>>  Thanks -
>   >   >   > >>>
>   >   >   > >>>  Lucy
>   >   >   > >>>
>   >   >   > >>> --
>   >   >   > >>> Ticket URL:
>   >   <https://tickets.meeting.ietf.org/ticket/1011#comment:1>
>   >   >   > >>> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>   >   >   > >>> IETF Meeting Tickets - NOC pages
>   >   >   > >>
>   >   >   > >> }}}
>   >   >   > >
>   >   >   > > --
>   >   >   > > Ticket URL:
>   >   <https://tickets.meeting.ietf.org/ticket/1011#comment:3>
>   >   >   > > IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>   >   >   > > IETF Meeting Tickets - NOC pages
>   >   >   > }}}
>   >   >
>   >   > --
>   >   > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:5>
>   >   > IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>   >   > IETF Meeting Tickets - NOC pages
>   >
>   >   }}}
>   >
>   > --
>   > Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:6>
>   > IETF Tickets/NOC <https://tickets.meeting.ietf.org>
>   > IETF Meeting Tickets - NOC pages
>
>   }}}
>
> --
> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1011#comment:7>
> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
> IETF Meeting Tickets - NOC pages

comment:9 in reply to:  8 Changed 2 years ago by panda@…

Hi Michal,

Thank you for your report.

We found that one of the upstream servers has a reachability issue via IPv6. The detailed error log says this caused some occasional authentication requests failed. We remove that server from the upstream server list.

Thank you.
Hirochika Asai

comment:10 Changed 2 years ago by panda@…

Resolution: fixed
Status: assignedclosed

comment:11 Changed 11 months ago by Rick Alfvin

Milestone: ietf-96ietf-096

Milestone renamed

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