#1077 closed defect (fixed)
WIFI on 28.
| Reported by: | Owned by: | ||
|---|---|---|---|
| Priority: | blocker | Milestone: | ietf-098 |
| Component: | hotel | Keywords: | |
| Cc: | My Current Location: | ||
| My MAC Address: | My OS: |
Description
I am in the Swissotel, in room 2812. Neither of my laptops can get wifi on either uetf-hotel or Swissotel SSIDS. Help please? Joel
Change history (11)
comment:1 Changed 13 months ago by
| Component: | incoming → hotel |
|---|---|
| Owner: | changed from < default > to Clemens Schrimpe |
| Priority: | tbd → blocker |
| Status: | new → assigned |
| Type: | request → defect |
comment:2 Changed 13 months ago by
| Owner: | changed from Clemens Schrimpe to nick@… |
|---|
comment:3 Changed 13 months ago by
comment:4 Changed 13 months ago by
Oh, I see that you're in a room with an access point in it. Interesting. Could you come visit us in the NOC so we can investigate your issue further? We're on the 40th floor.
comment:5 Changed 13 months ago by
Joel,
We unfortunately had an email glitch with the ticketing system, so I'm resending Nick's comments to you from earlier today?
Hi Joel,
Are you having this problem in the meeting space as well? If so, could please stop by the helpdesk in the Terminal Room? Otherwise, we may have to contact the hotel to see if your room is in a wifi dead spot.
- and a few minutes later -
Oh, I see that you're in a room with an access point in it. Interesting. Could you come visit us in the NOC so we can investigate your issue further? We're on the 40th floor.
comment:6 follow-up: 6 Changed 13 months ago by
I will come by the 40th floor after lunch.
Thank you.
I have not brought the laptops to the meeting spaces. The same laptops have worked at previous meetings, so I expect it would work in the meeting rooms. I will bring one with me to 40.
Yours,
Joel
-------- Original Message --------
Subject: Re: [IETF Tickets/NOC] #1077: WIFI on 28.
From: IETF Tickets/NOC <tickets@meeting.ietf.org>
Date: Mar 27, 2017, 11:55
To:
#1077: WIFI on 28.
---------------------------------+--------------------------------
Reporter: joel.halpern@… | Owner: nick@…
Type: defect | Status: assigned
Priority: blocker | Milestone: ietf-98
Component: hotel | Resolution:
Keywords: | My Current Location:
My MAC Address: | My OS:
---------------------------------+--------------------------------
Comment (by jim@…):
Joel,
We unfortunately had an email glitch with the ticketing system, so I'm
resending Nick's comments to you from earlier today?
Hi Joel,
Are you having this problem in the meeting space as well? If so, could
please stop by the helpdesk in the Terminal Room? Otherwise, we may have
to contact the hotel to see if your room is in a wifi dead spot.
- and a few minutes later -
Oh, I see that you're in a room with an access point in it. Interesting.
Could you come visit us in the NOC so we can investigate your issue
further? We're on the 40th floor.
--
Ticket URL: <https://tickets.meeting.ietf.org/ticket/1077#comment:5>
IETF Tickets/NOC <https://tickets.meeting.ietf.org>
IETF Meeting Tickets - NOC pages
comment:7 follow-up: 7 Changed 13 months ago by
Thing work elsewhere on the floor. I walked on non-condensing laptop out, and got connected. Walked it back and it lost connectivity.
In one case it get connectivity upon reentry for about a minute, but that was all. The other try it lost it immediately
So it appears to be the room, not the floor.
Yours,
Joel.
-------- Original Message --------
Subject: Re: [IETF Tickets/NOC] #1077: WIFI on 28.
From: IETF Tickets/NOC <tickets@meeting.ietf.org>
Date: Mar 27, 2017, 12:04
To:
#1077: WIFI on 28.
---------------------------------+--------------------------------
Reporter: joel.halpern@… | Owner: nick@…
Type: defect | Status: assigned
Priority: blocker | Milestone: ietf-98
Component: hotel | Resolution:
Keywords: | My Current Location:
My MAC Address: | My OS:
---------------------------------+--------------------------------
Comment (by joel.halpern@…):
{{{
I will come by the 40th floor after lunch.
Thank you.
I have not brought the laptops to the meeting spaces. The same laptops
have worked at previous meetings, so I expect it would work in the meeting
rooms. I will bring one with me to 40.
Yours,
Joel
-------- Original Message --------
Subject: Re: [IETF Tickets/NOC] #1077: WIFI on 28.
From: IETF Tickets/NOC <tickets@meeting.ietf.org>
Date: Mar 27, 2017, 11:55
To:
#1077: WIFI on 28.
---------------------------------+--------------------------------
Reporter: joel.halpern@… | Owner: nick@…
Type: defect | Status: assigned
Priority: blocker | Milestone: ietf-98
Component: hotel | Resolution:
Keywords: | My Current Location:
My MAC Address: | My OS:
---------------------------------+--------------------------------
Comment (by jim@…):
Joel,
We unfortunately had an email glitch with the ticketing system, so
I'm
resending Nick's comments to you from earlier today?
Hi Joel,
Are you having this problem in the meeting space as well? If so, could
please stop by the helpdesk in the Terminal Room? Otherwise, we may have
to contact the hotel to see if your room is in a wifi dead spot.
- and a few minutes later -
Oh, I see that you're in a room with an access point in it. Interesting.
Could you come visit us in the NOC so we can investigate your issue
further? We're on the 40th floor.
--
Ticket URL: <https://tickets.meeting.ietf.org/ticket/1077#comment:5>
IETF Tickets/NOC <https://tickets.meeting.ietf.org>
IETF Meeting Tickets - NOC pages
}}}
--
Ticket URL: <https://tickets.meeting.ietf.org/ticket/1077#comment:6>
IETF Tickets/NOC <https://tickets.meeting.ietf.org>
IETF Meeting Tickets - NOC pages
comment:8 Changed 13 months ago by
Ok. Thanks for the feedback. I'll contact the hotel to have them take a look at that AP.
comment:9 follow-up: 9 Changed 13 months ago by
To close the loop, some time in the afternoon the wifi in my room started working. I presume as per your request the hotel reset whatever was broken.
Thank you very much for helping get this fixed,
Joel
-----Original Message-----
From: IETF Tickets/NOC [mailto:tickets@meeting.ietf.org]
Sent: Monday, March 27, 2017 2:39 PM
Subject: Re: [IETF Tickets/NOC] #1077: WIFI on 28.
#1077: WIFI on 28.
---------------------------------+--------------------------------
Reporter: joel.halpern@… | Owner: nick@…
Type: defect | Status: assigned
Priority: blocker | Milestone: ietf-98
Component: hotel | Resolution:
Keywords: | My Current Location:
My MAC Address: | My OS:
---------------------------------+--------------------------------
Comment (by nick@…):
Ok. Thanks for the feedback. I'll contact the hotel to have them take a look at that AP.
--
Ticket URL: <https://tickets.meeting.ietf.org/ticket/1077#comment:8>
IETF Tickets/NOC <https://tickets.meeting.ietf.org>
IETF Meeting Tickets - NOC pages
comment:10 Changed 13 months ago by
| Resolution: | → fixed |
|---|---|
| Status: | assigned → closed |
No problem. Thanks for the followup! Closing ticket.
Note: See TracTickets for help on using tickets.
Hi Joel,
Are you having this problem in the meeting space as well? If so, could please stop by the helpdesk in the Terminal Room? Otherwise, we may have to contact the hotel to see if your room is in a wifi dead spot.