Opened 16 months ago

Closed 16 months ago

Last modified 8 months ago

#1077 closed defect (fixed)

WIFI on 28.

Reported by: joel.halpern@… Owned by: nick@…
Priority: blocker Milestone: ietf-098
Component: hotel Keywords:
Cc: My Current Location:
My MAC Address: My OS:

Description

I am in the Swissotel, in room 2812. Neither of my laptops can get wifi on either uetf-hotel or Swissotel SSIDS.

Help please?

Joel

Change history (11)

comment:1 Changed 16 months ago by llynch@…

Component: incominghotel
Owner: changed from < default > to Clemens Schrimpe
Priority: tbdblocker
Status: newassigned
Type: requestdefect

comment:2 Changed 16 months ago by llynch@…

Owner: changed from Clemens Schrimpe to nick@…

comment:3 Changed 16 months ago by nick@…

Hi Joel,

Are you having this problem in the meeting space as well? If so, could please stop by the helpdesk in the Terminal Room? Otherwise, we may have to contact the hotel to see if your room is in a wifi dead spot.

comment:4 Changed 16 months ago by nick@…

Oh, I see that you're in a room with an access point in it. Interesting. Could you come visit us in the NOC so we can investigate your issue further? We're on the 40th floor.

comment:5 Changed 16 months ago by jim@…

Joel,

We unfortunately had an email glitch with the ticketing system, so I'm resending Nick's comments to you from earlier today?

Hi Joel,
Are you having this problem in the meeting space as well? If so, could please stop by the helpdesk in the Terminal Room? Otherwise, we may have to contact the hotel to see if your room is in a wifi dead spot.

  • and a few minutes later -

Oh, I see that you're in a room with an access point in it. Interesting. Could you come visit us in the NOC so we can investigate your issue further? We're on the 40th floor.

comment:6 in reply to:  6 ; Changed 16 months ago by joel.halpern@…

I will come by the 40th floor after lunch.

Thank you.

I have not brought the laptops to the meeting spaces. The same laptops have worked at previous meetings, so I expect it would work in the meeting rooms. I will bring one with me to 40.

Yours,

Joel

-------- Original Message --------

Subject: Re: [IETF Tickets/NOC] #1077: WIFI on 28.

From: IETF Tickets/NOC <tickets@meeting.ietf.org>

Date: Mar 27, 2017, 11:55

To:

#1077: WIFI on 28.
---------------------------------+--------------------------------
      Reporter:  joel.halpern@…  |                Owner:  nick@…
          Type:  defect          |               Status:  assigned
      Priority:  blocker         |            Milestone:  ietf-98
     Component:  hotel           |           Resolution:
      Keywords:                  |  My Current Location:
My MAC  Address:                 |                My OS:
---------------------------------+--------------------------------

Comment (by jim@…):

 Joel,
     We unfortunately had an email glitch with the ticketing system, so I'm
 resending Nick's comments to you from earlier today?

 Hi Joel,
 Are you having this problem in the meeting space as well? If so, could
 please stop by the helpdesk in the Terminal Room? Otherwise, we may have
 to contact the hotel to see if your room is in a wifi dead spot.

 - and a few minutes later -

 Oh, I see that you're in a room with an access point in it. Interesting.
 Could you come visit us in the NOC so we can investigate your issue
 further? We're on the 40th floor.

--
Ticket URL: <https://tickets.meeting.ietf.org/ticket/1077#comment:5>
IETF Tickets/NOC <https://tickets.meeting.ietf.org>
IETF Meeting Tickets - NOC pages

comment:7 in reply to:  7 ; Changed 16 months ago by joel.halpern@…

Thing work elsewhere on the floor. I walked on non-condensing laptop out, and got connected. Walked it back and it lost connectivity.

In one case it get connectivity upon reentry for about a minute, but that was all. The other try it lost it immediately

So it appears to be the room, not the floor.

Yours,

Joel.

-------- Original Message --------

Subject: Re: [IETF Tickets/NOC] #1077: WIFI on 28.

From: IETF Tickets/NOC <tickets@meeting.ietf.org>

Date: Mar 27, 2017, 12:04

To:

#1077: WIFI on 28.
---------------------------------+--------------------------------
      Reporter:  joel.halpern@…  |                Owner:  nick@…
          Type:  defect          |               Status:  assigned
      Priority:  blocker         |            Milestone:  ietf-98
     Component:  hotel           |           Resolution:
      Keywords:                  |  My Current Location:
My MAC  Address:                 |                My OS:
---------------------------------+--------------------------------

Comment (by joel.halpern@…):

 {{{
 I will come by the 40th floor after lunch.

 Thank you.

 I have not brought the laptops to the meeting spaces. The same laptops
 have worked at previous meetings, so I expect it would work in the meeting
 rooms. I will bring one with me to 40.

 Yours,

 Joel

 -------- Original Message --------

 Subject: Re: [IETF Tickets/NOC] #1077: WIFI on 28.

 From: IETF Tickets/NOC <tickets@meeting.ietf.org>

 Date: Mar 27, 2017, 11:55

 To:

 #1077: WIFI on 28.
 ---------------------------------+--------------------------------
       Reporter:  joel.halpern@…  |                Owner:  nick@…
           Type:  defect          |               Status:  assigned
       Priority:  blocker         |            Milestone:  ietf-98
      Component:  hotel           |           Resolution:
       Keywords:                  |  My Current Location:
 My MAC  Address:                 |                My OS:
 ---------------------------------+--------------------------------

 Comment (by jim@…):

  Joel,
      We unfortunately had an email glitch with the ticketing system, so
 I'm
  resending Nick's comments to you from earlier today?

  Hi Joel,
  Are you having this problem in the meeting space as well? If so, could
  please stop by the helpdesk in the Terminal Room? Otherwise, we may have
  to contact the hotel to see if your room is in a wifi dead spot.

  - and a few minutes later -

  Oh, I see that you're in a room with an access point in it. Interesting.
  Could you come visit us in the NOC so we can investigate your issue
  further? We're on the 40th floor.

 --
 Ticket URL: <https://tickets.meeting.ietf.org/ticket/1077#comment:5>
 IETF Tickets/NOC <https://tickets.meeting.ietf.org>
 IETF Meeting Tickets - NOC pages
 }}}

--
Ticket URL: <https://tickets.meeting.ietf.org/ticket/1077#comment:6>
IETF Tickets/NOC <https://tickets.meeting.ietf.org>
IETF Meeting Tickets - NOC pages

comment:8 Changed 16 months ago by nick@…

Ok. Thanks for the feedback. I'll contact the hotel to have them take a look at that AP.

comment:9 in reply to:  9 ; Changed 16 months ago by joel.halpern@…

To close the loop, some time in the afternoon the wifi in my room started working.  I presume as per your request the hotel reset whatever was broken.

Thank you very much for helping get this fixed,
Joel

-----Original Message-----
From: IETF Tickets/NOC [mailto:tickets@meeting.ietf.org] 
Sent: Monday, March 27, 2017 2:39 PM
Subject: Re: [IETF Tickets/NOC] #1077: WIFI on 28.

#1077: WIFI on 28.
---------------------------------+--------------------------------
      Reporter:  joel.halpern@…  |                Owner:  nick@…
          Type:  defect          |               Status:  assigned
      Priority:  blocker         |            Milestone:  ietf-98
     Component:  hotel           |           Resolution:
      Keywords:                  |  My Current Location:
My MAC  Address:                 |                My OS:
---------------------------------+--------------------------------

Comment (by nick@…):

 Ok.  Thanks for the feedback.  I'll contact the hotel to have them take a  look at that AP.

--
Ticket URL: <https://tickets.meeting.ietf.org/ticket/1077#comment:8>
IETF Tickets/NOC <https://tickets.meeting.ietf.org>
IETF Meeting Tickets - NOC pages

comment:10 Changed 16 months ago by nick@…

Resolution: fixed
Status: assignedclosed

No problem. Thanks for the followup! Closing ticket.

comment:11 Changed 8 months ago by Rick Alfvin

Milestone: ietf-98ietf-098

Milestone renamed

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