Opened 4 weeks ago

Closed 4 weeks ago

#1345 closed request (fixed)

Meetecho: Issues with the chat window

Reported by: john-ietf@… Owned by: alex@…
Priority: tbd Milestone: ietf-106
Component: meetecho-streaming Keywords:
Cc: My Current Location:
My MAC Address: My OS:

Description

Hi.

I'm seeing two issues with the chat frame this time, one of
which is old but which I don't think I've mentioned.  The other
is an official weird problem.

(1) There are two modes in which I'd like to be using the chat
frame.  In one, I'm actually trying to read something and I
don't want it to scroll what I'm reading off the screen.  That
is the mode for which the chat frame now seems to be optimized.
The other is when I'm just trying to follow what is going on in
the meeting, including hints in chat about who is speaking and
what is being said.   For that purpose, I have to keep the mouse
pointer very near the chat frame scroll bar and keep, more or
less continuously, pulling it down. 

Seems to me that situation could be considerably improved by
letting the frame scroll automatically so that the last line
entered is always at the bottom of the frame and by having some
sort of "pause scrolling" button or function.

(2) This is strange and I have no idea what is causing it, but
the symptoms are consistent with a stray uninitialized buffer
somewhere.  Once the chat session got going in DISPATCH (it was
ok at the beginning), each time I try clicking in the "send
message to chatroom" box, I get a popup that covers the chat
frame and reaches well to its right, using a different font, and
containing gibberish that includes several duplicated lines and
looks left over from some ICANN discussion.  No idea where it
comes from, but I'm pretty sure it is actually being inserted
into the "send message..." window and would be inserted into the
chat stream ahead of anything I typed there.  I've tried doing a
screen capture to show you but as soon as I do anything that
shifts the focus, the bogus material disappears.

This is Windows 10 Pro 64 and Chrome 78.0.3904.97 if that makes
any difference.

Suggestions welcome, otherwise I guess I need to find a separate
Jabber client for the duration of the meeting.

best, 
   john

Change history (7)

comment:1 Changed 4 weeks ago by odonoghue@…

Component: incomingmeetecho-streaming
Owner: changed from < default > to alex@…
Status: newassigned

comment:2 Changed 4 weeks ago by alex@…

Hi John.

(1) The chat box should automatically scroll down when there are new messages if you are at the very bottom of the frame. Vice-versa if you are not at the bottom of the frame it doesn't scroll. We just tested both Chrome and Firefox and they seem to be working as expected. We'll test from a Win 10 machine as soon as we get the chance.

(2) This sounds super-weird! Our first guess is this might be related to some auto-complete feature of the browser. Let us investigate it and get back to you ASAP.

Alessandro

comment:3 Changed 4 weeks ago by alex@…

Issue (2) turned out to be related to the autocomplete feature on Windows machines. The text you saw was some sort of search history the browser stores. We forced it off now. Can you please confirm?

About issue (1), the behavior does seem to be inconsistent on Windows... We're working on a fix we'll hopefully release shortly.

comment:4 in reply to:  4 ; Changed 4 weeks ago by john-ietf@…

Hi.  The buffer/autocomplete issue, i.e., (2) seems to have been
solved, as you predicted.  The non-scrolling when the bar is at
the bottom (1) is still not working in my environment, so I look
forward to the fix.

   john


--On Monday, November 18, 2019 09:17 +0000 "IETF Tickets/NOC"
<tickets@meeting.ietf.org> wrote:

># 1345: Meetecho: Issues with the chat window
> -------------------------------------+------------------------
> --------       Reporter:  john-ietf@…         |
> Owner:  alex@…           Type:  request             |
> Status:  assigned       Priority:  tbd                 |
> Milestone:  ietf-106      Component:  meetecho-streaming  |
> Resolution:       Keywords:                      |  My Current
> Location: My MAC  Address:                     |
> My OS:
> -------------------------------------+------------------------
> --------
> 
> Comment (by alex@…):
> 
>  Issue (2) turned out to be related to the autocomplete
> feature on Windows  machines. The text you saw was some sort
> of search history the browser  stores. We forced it off now.
> Can you please confirm?
> 
>  About issue (1), the behavior does seem to be inconsistent on
> Windows...  We're working on a fix we'll hopefully release
> shortly.




comment:5 Changed 4 weeks ago by alex@…

Hi John,

a patch to the scrolling issue has been deployed. Look forward to your feedback.

Alessandro

comment:6 in reply to:  6 ; Changed 4 weeks ago by john-ietf@…

Alex,

Based on a session earlier today (your Tuesday), patch appears
to be working.  Many thanks.

   john


--On Monday, November 18, 2019 23:28 +0000 "IETF Tickets/NOC"
<tickets@meeting.ietf.org> wrote:

># 1345: Meetecho: Issues with the chat window
> -------------------------------------+------------------------
> --------       Reporter:  john-ietf@…         |
> Owner:  alex@…           Type:  request             |
> Status:  assigned       Priority:  tbd                 |
> Milestone:  ietf-106      Component:  meetecho-streaming  |
> Resolution:       Keywords:                      |  My Current
> Location: My MAC  Address:                     |
> My OS:
> -------------------------------------+------------------------
> --------
> 
> Comment (by alex@…):
> 
>  Hi John,
> 
>  a patch to the scrolling issue has been deployed. Look
> forward to your  feedback.
> 
>  Alessandro




comment:7 Changed 4 weeks ago by alex@…

Resolution: fixed
Status: assignedclosed

Great! Thanks for the feedback.

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