Opened 3 months ago

Closed 3 months ago

#1374 closed request (fixed)

Problems with remote attendance

Reported by: eric.gray@… Owned by: Sean Croghan
Priority: tbd Milestone: ietf-108
Component: incoming Keywords:
Cc: My Current Location:
My MAC Address: My OS:

Description

What a huge rip-off.  When I try to join a meeting, it initially asked me to log in to Datatracker, and then did not accept my login.  I reset my datatracker login and tried again - no joy.  I ran the test stream and first tried to use my registration confirmation - the field does not accept non-numeric characters, so that did not work.  I then tried the test stream, using my login e-mail and the newly reset password.  That worked.  So I tried going to a session, but now I was logged in already to datatracker, so it rejected my login without even asking for it.

It doesn't seem to matter what browser I use and I do not have pop-up windows blocked.

Attachments (2)

image001.png (38.4 KB) - added by eric.gray@… 3 months ago.
Added by email2trac
image002.png (42.4 KB) - added by eric.gray@… 3 months ago.
Added by email2trac

Download all attachments as: .zip

Change history (9)

comment:1 Changed 3 months ago by Sean Croghan

Eric you registered with an email from grayimage.com that is not connected to your datatracker account. You can update your profile at https://datatracker.ietf.org/accounts/profile/.

If you still have issues you can also send an email to registrar @ ietf.org or visit the registration desk in gather.town https://gather.town/z6N2SDxHebMdDAfo/IETF-108

comment:2 Changed 3 months ago by Rick Alfvin

Resolution: pending
Status: newclosed

comment:3 in reply to:  3 ; Changed 3 months ago by eric.gray@…

Resolution: pending
Status: closedreopened
Here is the error message I get (on my Mac):

[cid:image001.png@01D663FA.DD9C7340]

From: Eric Gray
Sent: Monday, July 27, 2020 8:24 AM
To: tickets@meeting.ietf.org
Subject: Problems with remote attendance

What a huge rip-off.  When I try to join a meeting, it initially asked me to log in to Datatracker, and then did not accept my login.  I reset my datatracker login and tried again - no joy.  I ran the test stream and first tried to use my registration confirmation - the field does not accept non-numeric characters, so that did not work.  I then tried the test stream, using my login e-mail and the newly reset password.  That worked.  So I tried going to a session, but now I was logged in already to datatracker, so it rejected my login without even asking for it.

It doesn't seem to matter what browser I use and I do not have pop-up windows blocked.

Added by email2trac

Changed 3 months ago by eric.gray@…

Attachment: image001.png added

Added by email2trac

comment:4 in reply to:  5 Changed 3 months ago by eric.gray@…

And I get the same error on my windows machine...
--
Eric

From: Eric Gray
Sent: Monday, July 27, 2020 9:47 AM
To: 'tickets@meeting.ietf.org' <tickets@meeting.ietf.org>
Subject: RE: Problems with remote attendance

Here is the error message I get (on my Mac):

[cid:image002.png@01D663FB.00E8B480]

From: Eric Gray
Sent: Monday, July 27, 2020 8:24 AM
To: tickets@meeting.ietf.org<mailto:tickets@meeting.ietf.org>
Subject: Problems with remote attendance

What a huge rip-off.  When I try to join a meeting, it initially asked me to log in to Datatracker, and then did not accept my login.  I reset my datatracker login and tried again - no joy.  I ran the test stream and first tried to use my registration confirmation - the field does not accept non-numeric characters, so that did not work.  I then tried the test stream, using my login e-mail and the newly reset password.  That worked.  So I tried going to a session, but now I was logged in already to datatracker, so it rejected my login without even asking for it.

It doesn't seem to matter what browser I use and I do not have pop-up windows blocked.

Added by email2trac

Changed 3 months ago by eric.gray@…

Attachment: image002.png added

Added by email2trac

comment:5 Changed 3 months ago by Sean Croghan

Eric,

Have you added your @grayimage.com email address to datatracker? This is the email that you used to register for the meeting.

comment:6 Changed 3 months ago by Rick Alfvin

Owner: changed from < default > to Sean Croghan
Status: reopenedassigned

comment:7 Changed 3 months ago by Sean Croghan

Resolution: fixed
Status: assignedclosed

Eric,

I checked and it appears that you were able to connect to a couple sessions today. I will close this ticket now.

Enjoy the rest of the week.

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