Opened 4 months ago

Closed 12 days ago

#1405 closed request (not broken)

Could not enable video during audio plenary call

Reported by: fluffy@… Owned by: alex@…
Priority: tbd Milestone: ietf-108
Component: incoming Keywords:
Cc: My Current Location:
My MAC Address: My OS:

Description

I would like someone to track down why enabling audio failed multiple times and sending video did not work at all for me during plenary call. It has worked fine for me several other times this week and I do understand the UI. 


Change history (4)

comment:1 Changed 4 months ago by Rick Alfvin

Owner: changed from < default > to alex@…
Status: newassigned

comment:2 Changed 4 months ago by alex@…

Hi Cullen,

what browser was this? I may be related to the issues you experienced not always being able to list all available devices: in case the device results unavailable when you get permission to speak, the getUserMedia request may fail. We did hear you introduce yourself eventually, though, which suggests a transient error.

Can you check if this demo page works as expected for you?
https://janus.conf.meetecho.com/devicetest

It's a simple echo test application that bounces back on the PeerConnection? anything you send, and allows you to choose which devices to share, both before creating the session and during the session itself. We're particularly interested to figure out if changing those devices dynamically works as expected for you, or if something changes the way they behave.

We can also do a dedicated diagnostic session with you, before or after the meeting sessions, if you're available. We'd join the same test session, so that we can try and debug it in real-time if it happens there too. I realize the timezone difference may be substantial, but we can try and find one that works on both ends.

Looking forward to your thoughts.

comment:3 in reply to:  3 ; Changed 4 months ago by fluffy@…

Thanks. 

I’m on latest copy of chrome ( 84 ) and that test page works fine. 


> On Jul 29, 2020, at 1:12 PM, IETF Tickets/NOC <tickets@meeting.ietf.org> wrote:
> 
> #1405: Could not enable video during audio plenary call
> ---------------------------+--------------------------------
>      Reporter:  fluffy@…  |                Owner:  alex@…
>          Type:  request   |               Status:  assigned
>      Priority:  tbd       |            Milestone:  ietf-108
>     Component:  incoming  |           Resolution:
>      Keywords:            |  My Current Location:
> My MAC  Address:           |                My OS:
> ---------------------------+--------------------------------
> 
> Comment (by alex@…):
> 
> Hi Cullen,
> 
> what browser was this? I may be related to the issues you experienced not
> always being able to list all available devices: in case the device
> results unavailable when you get permission to speak, the getUserMedia
> request may fail. We did hear you introduce yourself eventually, though,
> which suggests a transient error.
> 
> Can you check if this demo page works as expected for you?
> https://janus.conf.meetecho.com/devicetest
> 
> It's a simple echo test application that bounces back on the
> PeerConnection anything you send, and allows you to choose which devices
> to share, both before creating the session and during the session itself.
> We're particularly interested to figure out if changing those devices
> dynamically works as expected for you, or if something changes the way
> they behave.
> 
> We can also do a dedicated diagnostic session with you, before or after
> the meeting sessions, if you're available. We'd join the same test
> session, so that we can try and debug it in real-time if it happens there
> too. I realize the timezone difference may be substantial, but we can try
> and find one that works on both ends.
> 
> Looking forward to your thoughts.
> 
> -- 
> Ticket URL: <https://tickets.meeting.ietf.org/ticket/1405#comment:2>
> IETF Tickets/NOC <https://tickets.meeting.ietf.org>
> IETF Meeting Tickets - NOC pages

comment:4 Changed 12 days ago by alex@…

Resolution: not broken
Status: assignedclosed
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