Opened 8 years ago

Closed 8 years ago

#167 closed request (fixed)

problem using the wireless on a Blackberry

Reported by: "Eric Osborne (eosborne)" <eosborne@…> Owned by: kemp@…
Priority: tbd Milestone: IETF Week
Component: incoming Keywords:
Cc: My Current Location:
My MAC Address: My OS:

Description (last modified by jim@…)

I tried to use the IETF wireless on a blackberry, and I got caught in a
redirection loop.  I don't have the exact error message on hand, but
it's easy to reproduce; if you have someone at IETF directly, I can stop
by the help desk and show you the problem.  It happened with
Blackberry's built-in browser, and the Opera client on my phone had  a
connection problem as well, but it wasn't kind enough to give problem
details.




eric

Change history (9)

comment:1 Changed 8 years ago by Eric Osborne (eosborne)

id: 167

This message has 0 attachment(s)

comment:2 Changed 8 years ago by chelliot@…

Eric,

The help desk will be open in the morning and will be staffed with people that helped build the network. I'll be glad to help you but I need details and I'll be here for a while tonight cleaning up some things on the network.

I'll be monitoring this ticket so make sure the help desk folks update it as we get more details.

Thanks!
Chris Elliott

comment:3 Changed 8 years ago by rob@…

Description: modified (diff)
Type: request

Eric arrived at the helpdesk and John is trying to help him identify the url looping issue

comment:4 Changed 8 years ago by jim@…

Description: modified (diff)
Owner: changed from llynch@… to kemp@…
Status: newassigned

comment:5 Changed 8 years ago by anonymous

I am curious if you try this now, if it works...

John

comment:6 Changed 8 years ago by kemp@…

We are very curious about this device. Thanks
very much for helping us to try and understand this.

If there is a chance you could come by the noc and
let us try a couple more things, that would be helpful
for us. If not, that's fine too.

Thanks,
John

comment:7 Changed 8 years ago by kemp@…

I did notice this:
http://na.blackberry.com/eng/ataglance/security/features.jsp

If you are in this kind of mode, i.e. Proxy Mode, that could well cause
problems with our setup. If you see that, can you try switching to End-to-End
and report back?

John

comment:8 Changed 8 years ago by chelliot@…

Eric wrote:

The web page says

---
BlackBerry? smartphones support HTTPS communication in one of two modes, depending on corporate security requirements:
---

If this is really something controlled by corporate security then there's nothing I can do about it; it's a work phone, so they own certain bits.

There are some TLS options that look close, and I messed with them to see what would happen. Couldn't get it to change.

Also of note, I now sometimes am no longer getting a redirect loop. Instead I am getting

"You are not currently in an area that can handle data communication...". It makes it look like I can now no longer get onto the wireless. The wireless itself is fine, as my laptop works.

That doesn't look like an improvement. :-) We're down in the NOC when you can come.

Chris.

comment:9 Changed 8 years ago by kemp@…

Resolution: fixed
Status: assignedclosed

On Jim's suggestion, we went ahead and configured this to use WPA2.
That works. Blackberry Storm 2.

John

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