Opened 3 years ago

Closed 3 years ago

Last modified 5 weeks ago

#882 closed defect (fixed)

ietf-hotel connection packet loss

Reported by: tgondrom@… Owned by: Clemens Schrimpe
Priority: tbd Milestone: ietf-091
Component: wireless Keywords:
Cc: My Current Location:
My MAC Address: My OS:

Description

Hi dear NOC team,

it seems I loose a lot of packets and have large latency when using 
ietf-hotel wifi from my hotel room (Alii tower floor 15, room 1514).

As a quick illustration, here three pings I just did to a www, and one 
to a mail-server:

$ ping facebook.com
PING facebook.com (173.252.120.6) 56(84) bytes of data.
64 bytes from edge-star-shv-12-frc3.facebook.com (173.252.120.6): 
icmp_seq=33 ttl=78 time=125 ms
64 bytes from edge-star-shv-12-frc3.facebook.com (173.252.120.6): 
icmp_seq=49 ttl=78 time=122 ms
64 bytes from edge-star-shv-12-frc3.facebook.com (173.252.120.6): 
icmp_seq=50 ttl=78 time=121 ms
64 bytes from edge-star-shv-12-frc3.facebook.com (173.252.120.6): 
icmp_seq=52 ttl=78 time=130 ms
64 bytes from edge-star-shv-12-frc3.facebook.com (173.252.120.6): 
icmp_seq=62 ttl=78 time=121 ms
^C
--- facebook.com ping statistics ---
62 packets transmitted, 5 received, 91% packet loss, time 65584ms
rtt min/avg/max/mdev = 121.354/124.173/130.195/3.423 ms

$ ping www.gondrom.org
PING www.gondrom.org (5.35.241.16) 56(84) bytes of data.
64 bytes from www.gondrom.org (5.35.241.16): icmp_seq=13 ttl=48 time=232 ms
64 bytes from www.gondrom.org (5.35.241.16): icmp_seq=14 ttl=48 time=224 ms
64 bytes from www.gondrom.org (5.35.241.16): icmp_seq=16 ttl=48 time=229 ms
64 bytes from www.gondrom.org (5.35.241.16): icmp_seq=17 ttl=48 time=239 ms
64 bytes from www.gondrom.org (5.35.241.16): icmp_seq=20 ttl=48 time=218 ms
64 bytes from www.gondrom.org (5.35.241.16): icmp_seq=21 ttl=48 time=219 ms
64 bytes from www.gondrom.org (5.35.241.16): icmp_seq=23 ttl=48 time=236 ms
64 bytes from www.gondrom.org (5.35.241.16): icmp_seq=34 ttl=48 time=230 ms
^C
--- www.gondrom.org ping statistics ---
35 packets transmitted, 8 received, 77% packet loss, time 34208ms
rtt min/avg/max/mdev = 218.953/228.861/239.729/7.159 ms

$ ping mail.gondrom.org
PING mail.gondrom.org (5.35.241.16) 56(84) bytes of data.
64 bytes from 5.35.241.16: icmp_seq=3 ttl=48 time=218 ms
64 bytes from 5.35.241.16: icmp_seq=9 ttl=48 time=219 ms
64 bytes from 5.35.241.16: icmp_seq=17 ttl=48 time=219 ms
64 bytes from 5.35.241.16: icmp_seq=20 ttl=48 time=218 ms
64 bytes from 5.35.241.16: icmp_seq=23 ttl=48 time=219 ms
64 bytes from 5.35.241.16: icmp_seq=27 ttl=48 time=218 ms
^C
--- mail.gondrom.org ping statistics ---
27 packets transmitted, 6 received, 77% packet loss, time 35379ms
rtt min/avg/max/mdev = 218.760/219.057/219.512/0.448 ms


I hope you could help in any way?

Thanks a lot for all your good work making our IETF meetings happen and 
all the best,

Tobias



Tobias Gondrom
IETF Administrative Oversight Committee (IAOC)
email: tobias.gondrom@gondrom.org
mobile: +852 56002975
mobile: +44 7521003005
skype: tgondrom
twitter: @tgondrom


Attachments (1)

HiltonBox.png (11.1 MB) - added by Clemens Schrimpe 3 years ago.
Hilton Network CPE

Change history (5)

comment:1 Changed 3 years ago by llynch@…

Component: incomingwireless
Owner: changed from llynch@… to nkukich@…
Status: newassigned
Type: requestdefect

Changed 3 years ago by Clemens Schrimpe

Attachment: HiltonBox.png added

Hilton Network CPE

comment:2 Changed 3 years ago by Clemens Schrimpe

Owner: changed from nkukich@… to Clemens Schrimpe
Status: assignedaccepted

Tobias -

I'm sorry for your bad experience so far. I would like to ask you to please re-test your connection, but using the Hotel's own network "hhonors" (if it asks for a coupon code, use "moku"). As both networks (hotel's and ours) are provided through the same infrastructure this gives us a sense of whether it's a problem with said infrastructure or our "backends".

Thanks -

Clemens

PS: If you want it to "just work" I recommend using the wired connection in your room.

PS2: Do you see a little "Box" mounted to the wall in your room, that looks like the one in the picture attached to this ticket?

comment:3 in reply to:  2 Changed 3 years ago by jim@…

Resolution: fixed
Status: acceptedclosed

Tobias,

As it's been nearly two days since we last sent you a response, I'm guessing that things are working well and that you're a bit too busy to respond. I'll be closing out this ticket, but any response will automatically re-open it. If you're still experiencing problems, please let us know how the tests that Clemens asked you to do worked out.

Thanks!

  • Jim

Replying to csch@…:

Tobias -

I'm sorry for your bad experience so far. I would like to ask you to please re-test your connection, but using the Hotel's own network "hhonors" (if it asks for a coupon code, use "moku"). As both networks (hotel's and ours) are provided through the same infrastructure this gives us a sense of whether it's a problem with said infrastructure or our "backends".

Thanks -

Clemens

PS: If you want it to "just work" I recommend using the wired connection in your room.

PS2: Do you see a little "Box" mounted to the wall in your room, that looks like the one in the picture attached to this ticket?

comment:4 Changed 5 weeks ago by Rick Alfvin

Milestone: ietf-91ietf-091

Milestone renamed

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