Opened 3 years ago

Closed 3 years ago

Last modified 9 months ago

#896 closed defect (ouch)

Cannot connect to the IETF default network with Windows Phone

Reported by: ynir.ietf@… Owned by: jdishongh@…
Priority: tbd Milestone: ietf-092
Component: network Keywords: Windows Phone Wifi
Cc: My Current Location: Registration desk
My MAC Address: C0-64-C6-FE-22-5C My OS: Windows Phone 8.1

Description

When I try to connect with Windows Phone (running 8.1) I get the attached error screen with message Your phone can't connect to the Wi-Fi network ietf.

The ietf-legacy network works fine.

Attachments (1)

wp_ss_20150322_0001.jpg (74.2 KB) - added by ynir.ietf@… 3 years ago.
error screen

Download all attachments as: .zip

Change history (11)

Changed 3 years ago by ynir.ietf@…

Attachment: wp_ss_20150322_0001.jpg added

error screen

comment:1 Changed 3 years ago by nkukich@…

Owner: changed from nkukich@… to jdishongh@…
Status: newassigned

comment:2 Changed 3 years ago by jdishongh@…

Resolution: fixed
Status: assignedclosed

Hi, my guess is that your phone is 2.4Ghz only. If you'd like to come by the Help Desk in Brasserie (located on Lobby Level behind the Reception Desk), we'll be happy to see if we can get your phone connected to another SSID.

comment:3 Changed 3 years ago by ynir.ietf@…

I don't think so. It connects just fine to ietf-legacy, and doesn't connect to ietf-2.4ONLY. I'l find a time to come around tomorrow.

comment:4 Changed 3 years ago by jdishongh@…

Resolution: fixed
Status: closedreopened

Understood. PLEASE make time to come by the Help Desk in the terminal room. Our hours tomorrow are 8AM to 8PM. We're intrigued and would love to help you resolve this issue. :)

comment:5 Changed 3 years ago by jdishongh@…

Hello!
Would you mind coming by the Help Desk today? We'd love get your phone on the default ietf SSID.

We're here in Brasserie (right by the Bar) until 8PM tonight.

Hope to see you soon!

comment:6 Changed 3 years ago by ynir.ietf@…

Sure. I will be there around 15:00

comment:7 Changed 3 years ago by jim@…

Did this issue get resolved at the Help Desk?

Just trying to make sure the ticket is current.

  • Jim

comment:8 Changed 3 years ago by ynir.ietf@…

No, they tried but couldn't get it to work.

One theory is that 801.1x with WPA2 doesn't work on Windows Phone. The only suggestion we found on Microsoft forums was to do a hard reset and try again. A hard reset involves deleting all user data and installed applications, so we didn't try that. (insert Microsoft support joke here).

So no, for now I'm using ietf-legacy. Perhaps by Prague either 8.1 will be updated, or WP10 will be out and something will be different.

comment:9 Changed 3 years ago by jim@…

Resolution: ouch
Status: reopenedclosed

Sorry we couldn't fix it. I'm going to close out this ticket. Please give it a shot again in Prague, and come find us again there if it doesn't work.

Again, sorry!

  • Jim

comment:10 Changed 9 months ago by Rick Alfvin

Milestone: ietf-92ietf-092

Milestone renamed

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